Master Company Policy

This Master Website Policy explains the rights, responsibilities, processes, and legal terms governing your access to and use of the Orange Virtual Connect website, platform, products, and services (collectively, the "Services").

The Policy covers terms of service, privacy and data protection, billing and refunds, acceptable use, intellectual property, confidentiality, security, and dispute resolution with provisions that reflect compliance considerations for India, the United States, and Canada.

If you do not agree with any part of these Terms & Conditions, you may refrain from accessing or using our Services. Your continued use of the Services will constitute your acceptance of these Terms.

You must register yourself as a Lead Partner to render the Services. Once registered, an account is created for each Lead Partner. If you choose to register as a Member, you represent and warrant to us that:

• You are of legal age to form a binding contract (at least eighteen (18) years old or the age of majority in your state or province of residence).
• You will provide us with accurate, current and complete registration and contact information, and keep your information updated.
• Your registration on our Services is not prohibited by law.
• You are responsible for keeping your password secure and for all actions taken using your password.
• Your account may be set to inactive if there is no activity associated with that account for 90 days.
• You undertake that you do not have any criminal record under any regulatory authority.

You agree to use the Services in strict compliance with all applicable local, state, national, and international laws and regulations. You must not use our Services for any purpose that:

• Violates any law or regulation
• Infringes on the rights of others
• Is harmful, fraudulent, deceptive, or abusive
• Interferes with the operation of our Services
• Impairs the enjoyment of our Services by others

Violations of this section may result in immediate suspension or termination of your access to our Services.

All services operate under a subscription model wherein the Client selects a predefined monthly allocation of service hours. These hours correspond to professional work performed across any of OVC's service categories.

Automatic Renewal: Subscriptions renew automatically each calendar month unless the Client submits a formal cancellation request. At renewal, the Client receives their newly purchased subscription hours, plus 50% of unused hours from the previous month.

Billing: All subscription fees are invoiced and payable in advance for the upcoming service cycle. Services remain active only when payment is completed.

Dialer services are optional and billed separately. When a subscription requires outbound/inbound calling, OVC can provide its proprietary or licensed dialer at an additional recurring cost, or the Client may provide their own dialer credentials.

Calling services must comply with local telecommunication laws, spam/solicitation regulations, and Do-Not-Call (DNC) registries. OVC does not guarantee sales results, conversion rates, lead quality, or customer compliance.

A client may be marked "Dormant" when they do not engage or respond for 15 consecutive days. Before classification, OVC performs a structured outreach process including email notifications and phone follow-ups.

Once classified as dormant: all ongoing services are paused, the full subscription amount for the cycle is refunded automatically, and any dedicated assistant may be reassigned. Reactivation requires a new subscription payment.

No Guarantee of Business Outcomes: OVC provides operational and administrative support but does not guarantee measurable outcomes such as revenue increase, lead conversion, or business profitability.

No Assurances Regarding Social Media Performance: OVC does not guarantee follower growth, viral content performance, engagement improvement, or reach.

No Liability for External Platform Issues: OVC is not liable for disruptions caused by third-party platforms including social media outages, API failures, or payment gateway issues.

Limitation of Liability: To the fullest extent permitted by law, OVC's total liability for any claim, damage, or loss shall be strictly limited to the total subscription fees paid by the Client in the preceding 30 days.