Privacy Policy

Your Privacy Matters

Effective Date: 15 December 2025 | Last Updated: 16 December 2025

This privacy policy ("Privacy Policy") applies to the use or access of the domain name/website of Orange Virtual Connect ("OVC", "Company", "we", "us", or "our"), operated by Orange Virtual Global Solutions Pvt Ltd. The Privacy Policy constitutes an integral part of the agreements/terms and conditions of use between the Company and its users/customers.

This Privacy Policy has been designed and developed to help you understand the type of personal information we collect, how we use it, who we share it with, how we protect it, and how you can access and modify your information.

1. Type of Information We Collect

A. Personal Information

We collect personal information that you provide to us voluntarily when you register on the Platform and express an interest in obtaining information about us or our products and Services. The personal information we collect may include:

  • Name
  • Phone Number
  • Email Address
  • User ID
  • Address (including country and ZIP/postal code)
  • Password chosen by you
  • Contact Preferences
  • Financial account information like bank account details, GST certificate, PAN Card, etc.
  • All other personally identifiable information/details as the User may share from time to time

B. Log and Usage Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This may include your IP address, device information, browser type, settings, and information about your activity in the Services.

C. Device Data

We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. This may include your IP address, device and application identification numbers, location, browser type, hardware model, Internet service provider, operating system, and system configuration information.

D. Information Collected from Other Sources

We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources to enhance our ability to provide relevant marketing, offers, and services to you.

2. Purpose of Collecting Information

We use your personal data only when we have a valid legal basis to do so. We use personal data to:

  • Power Our Services: To improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
  • Process Your Transactions: To process transactions, we must collect data such as your name, purchase, and payment information.
  • Communicate with You: To respond to communications, reach out to you about your transactions or account, market our products and services, and provide other relevant information.
  • Security and Fraud Prevention: To protect individuals, employees, and the Company and for loss prevention and to prevent fraud.
  • Comply with Law: To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
  • Other purposes: User registration, processing orders, sending updates, technical administration, personalization, research and development, and customer care activities.

3. When and With Whom Do We Share Your Information?

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, hosting providers, marketing partners, and customer support services.
  • Legal and Regulatory Authorities: We may disclose your personal data if required by law, such as to comply with a subpoena, legal process, or other governmental request.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred to the new owner or successor entity.

4. Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing initiatives. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the basic functioning of our website.
  • Performance and Analytics Cookies: Help us understand how visitors interact with our site.
  • Functionality Cookies: Remember your preferences and allow us to offer you a more personalized experience.
  • Targeting and Advertising Cookies: Used to deliver advertisements that are more relevant to you and your interests.
  • Third-Party Cookies: Placed by third parties, such as advertisers or analytics providers.

You have the right to manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features on our website.

5. Your Data Protection Rights

Depending on your location, you may be entitled to specific rights regarding your personal data under applicable data protection laws:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Correction: You have the right to request correction of inaccurate or incomplete personal information.
  • Right to Deletion: In certain circumstances, you may have the right to request the deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in specific circumstances.
  • Right to Object: You have the right to object to the processing of your personal data in certain situations.
  • Right to Data Portability: In certain situations, you have the right to request the transfer of your personal data to another organization or directly to you.

All information provided to the Company by a User, including Sensitive Personal Data or Information, is voluntary. Users can access, modify, correct and delete the Personal Information provided by them. To exercise these rights, please contact us at the email address provided below.

6. Security Practices and Procedures

We are committed to protecting Your Personal Information, and to that end, the Company adopts reasonable security practices and procedures to implement technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

While we try our best to provide security that is commensurate with the industry standards, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to Us.

7. Third-Party Links

The links to third-party advertisements, third-party websites or any third-party electronic communication services may be provided on the platform. If you access any such Third-Party Links, we request you to review the concerned website's privacy policy. We shall not be responsible for the privacy policy and practices of these third-party websites.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

  • Email: virtual.care@orangevirtualconnect.com
  • Phone: +1 (909) 634-2861

Last Updated: 16 December 2025